IT Support Analyst

Company: Trane Technologies
Location: Newberry
Posted on: September 27, 2024

Job Description:

IT Support Analyst Job Description
Provide technical support and services to ensure seamless IT operations within a manufacturing plant, driving continuous improvement and managing service levels.

About Trane Technologies
We create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. Our team dares to look at the world's challenges and see impactful possibilities.

Responsibilities

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• Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
  
• Perform ongoing operational responsibilities for defined solutions.
  
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
  
• Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
  
• Execute defined client computing lifecycle processes.
  
• Assist with support and hands-on activities of network and server infrastructure.
  
• Troubleshoot and resolve user support issues in collaboration with other IT team members.
  
• Deploy emerging application technology solutions to physical locations and business users.
  
• Participate in and support project teams to improve IT and business operations.
  
• Provide user training when necessary.
  
• Support the IT strategy and maintain alignment with the business.
  
• Act as a primary liaison for major downtime and incident management/communications.
  
• Drive the adoption of standard work processes and application functionality.
  
• Manage minor IT projects and business analysis tasks.
  
• IT contact for the business regarding IT related information and project requests.
  
• Collaborate with the business to create requirements and process documentation.
  
• Support IT initiatives across multiple manufacturing sites as needed.
  
• Follow and promote defined ticket management procedures.
  
• Partnership between SBU and Enterprise Services initiatives.
  
• Manage and support OT asset administration in alignment with Cybersecurity strategy.
  
  
  Qualifications
  
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  • Bachelor's or Associate's degree in an IT-related field or equivalent experience.
    
  • Broad technical IT knowledge and awareness of industry trends.
    
  • Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
    
  • Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
    
  • Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
    
  • Proficiency in PC hardware troubleshooting and printer desktop/multifunction devices.
    
  • Project management and business analysis experience.
    
  • Familiarity with manufacturing processes and systems.
    
  • Technical acumen, including SQL, data management tools, and Oracle databases.
    
  • Experience with DELMIA Apriso is preferred but not required.
    
  • Excellent business partnering and communication skills.
    
    
    Key Competencies
    
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    • Self-motivated and able to work with limited direction.
      
    • Excellent verbal, written, and interpersonal communication skills.
      
    • Strong analytical and problem-solving skills.
      
    • Ability to work in cross-functional teams.
      
    • Customer service oriented.
      
    • Ability to prioritize and multitask effectively.
      
    • Business partnering.
      
    • IT service management.
      
    • Business analysis.
      
    • Software Functional aptitude.
      
    • Data management and analysis.
      
    • Strong sense of urgency to resolve issues.
      
    • Project management.
      
    • Remote Support.
      
      
      Compensation
      Base Pay Range: $65,000 - $85,000
      This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
      
      Equal Employment Opportunity
      We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, Spartanburg , IT Support Analyst, Professions , Newberry, South Carolina