IT Support Analyst
Company: Trane Technologies
Location: Newberry
Posted on: September 26, 2024
Job Description:
IT Support Analyst Job Description
Provide technical support and services to ensure seamless IT
operations within a manufacturing plant, driving continuous
improvement and managing service levels.
About Trane Technologies
We create innovative climate solutions for buildings, homes, and
transportation that challenge what's possible for a sustainable
world. Our team dares to look at the world's challenges and see
impactful possibilities.
Responsibilities
- Provide onsite break/fix support for office and manufacturing
environments, including PCs, multifunction printers, and barcode
scanners.
- Perform ongoing operational responsibilities for defined
solutions.
- Perform technical, administrative, and support work in the
installation and operation of new and existing PC systems.
- Attend Gemba walks and promote Op Ex/Lean engagement,
continuous improvement, and MDI integration.
- Execute defined client computing lifecycle processes.
- Assist with support and hands-on activities of network and
server infrastructure.
- Troubleshoot and resolve user support issues in collaboration
with other IT team members.
- Deploy emerging application technology solutions to physical
locations and business users.
- Participate in and support project teams to improve IT and
business operations.
- Provide user training when necessary.
- Support the IT strategy and maintain alignment with the
business.
- Act as a primary liaison for major downtime and incident
management/communications.
- Drive the adoption of standard work processes and application
functionality.
- Manage minor IT projects and business analysis tasks.
- IT contact for the business regarding IT related information
and project requests.
- Collaborate with the business to create requirements and
process documentation.
- Support IT initiatives across multiple manufacturing sites as
needed.
- Follow and promote defined ticket management
procedures.
- Partnership between SBU and Enterprise Services
initiatives.
- Manage and support OT asset administration in alignment with
Cybersecurity strategy.
Qualifications
- Bachelor's or Associate's degree in an IT-related field or
equivalent experience.
- Broad technical IT knowledge and awareness of industry
trends.
- Proven operational excellence skills, including root cause
analysis, risk reduction, and change management.
- Strong troubleshooting skills and familiarity with Microsoft
Windows operating systems.
- Experience with Microsoft Office Suite, SharePoint, Teams, and
Visio.
- Proficiency in PC hardware troubleshooting and printer
desktop/multifunction devices.
- Project management and business analysis experience.
- Familiarity with manufacturing processes and systems.
- Technical acumen, including SQL, data management tools, and
Oracle databases.
- Experience with DELMIA Apriso is preferred but not
required.
- Excellent business partnering and communication skills.
Key Competencies
- Self-motivated and able to work with limited
direction.
- Excellent verbal, written, and interpersonal communication
skills.
- Strong analytical and problem-solving skills.
- Ability to work in cross-functional teams.
- Customer service oriented.
- Ability to prioritize and multitask effectively.
- Business partnering.
- IT service management.
- Business analysis.
- Software Functional aptitude.
- Data management and analysis.
- Strong sense of urgency to resolve issues.
- Project management.
- Remote Support.
Compensation
Base Pay Range: $65,000 - $85,000
This base pay range is based on US national averages. Actual base
pay could be a result of seniority, merit, geographic location
where the work is performed.
Equal Employment Opportunity
We offer competitive compensation and comprehensive benefits and
programs. We are an equal opportunity employer; all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, pregnancy, age, marital status, disability, status
as a protected veteran, or any legally protected status.
Keywords: Trane Technologies, Spartanburg , IT Support Analyst, Professions , Newberry, South Carolina
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